Privacy Notice

Last updated: November 1, 2026

SantaStoppedBy.com is run by NonZero LLC (formerly Compact Facts LLC) ("we", "us"). To reach us, use our Contact us page.

What we collect

  • Order details: your email address, the room photo you upload, the children's first names you give us, your country, and the video we make.
  • Waitlist sign-up: your email address, and which product you want to hear about.
  • Where you came from: when you join a waitlist we also store where you came from (the ad or site source and campaign tag, the name of the website that referred you, and the first page you visited) to learn which channels work. It is kept with your waitlist entry and deleted with it.
  • Gift details: the email address of the person you send a gift to.
  • Site and device data: IP address, browser and device type, pages visited, and cookie data.

You must give the photo, names and email address to place an order. Without them we cannot make or deliver the video.

How we use it

  • To make, deliver, fix and support your video, and to take payment.
  • If someone sends you a gift: to send you the claim link and reminders, and to deliver the video.
  • To send you marketing emails about our products, including up to two reminders if you start an order and do not finish it.
  • If you join a waitlist: to tell you when the product opens, and then to send you marketing emails about our products.
  • To measure and improve our ads, site and business, including with advertising partners (see Cookies).
  • To prevent fraud and abuse, and to meet legal, tax and accounting duties.

Legal bases (UK and EU)

  • Contract: to make and deliver your order.
  • Legitimate interests: marketing emails about our products to customers and to people who start an order, business analysis, fraud prevention and site security.
  • Consent: waitlist emails (you give it when you join), and advertising cookies. You can withdraw consent at any time; this does not affect earlier use.
  • Legal obligation: tax and accounting records.

Who we share it with

  • Service providers that run the service for us: payment, hosting, AI video generation, speech checks and email delivery.
  • Advertising partners (for example Meta and TikTok): site and cookie data, and for orders and waitlist sign-ups a coded (hashed) email address, the order value and the ad click ID.
  • Authorities or others where the law requires it, and a buyer of our business if we sell it.

These providers may process data in the USA and other countries. For data from the UK or EU, we rely on Standard Contractual Clauses (and the UK Addendum) or the EU-US / UK-US Data Privacy Framework.

We may also use data that no longer identifies you (for example, order statistics) for any purpose.

How long we keep it

  • Room photo and children's names: until the order is complete, including any remake period. Then we delete them within a reasonable time.
  • Video: until your video link expires.
  • Order records: as long as tax and accounting law requires.
  • Email address from an order you did not finish: up to 7 days, unless you then complete an order.
  • Email address of a gift recipient: until the gift is delivered or expires.
  • Waitlist email address: until we tell you the product is open. After that we keep it as marketing data.
  • Marketing data: until you unsubscribe or object.
  • Site data: as long as needed for the purposes above.

Cookies

We use cookies that the site needs to work. We and our advertising partners (for example Meta and TikTok) also use cookies, pixels and similar tools to measure and target our ads. This includes our own cookie that records which ad or link brought you to us, kept for up to 90 days. In the UK, EU, EEA and Switzerland we do this only with your consent. You can turn advertising cookies off, or change your choice, at any time with the "Cookie settings" link at the bottom of the page. We do not respond to browser "Do Not Track" signals.

Children

Our service is for adults (18 or older). We do not knowingly collect personal information directly from children.

Your rights

You can unsubscribe from marketing emails at any time with the link in each email. Depending on where you live, you may have the right to access, correct or delete your data. In the UK and EU you may also object to or restrict our use, ask for data portability, and complain to your data protection authority (in the UK, the ICO).

To make a request, use our Contact us page.

Changes

We may update this notice at any time. The date at the top shows the latest version. The version in effect when we use your data applies.

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