Refund Policy

Last updated: November 1, 2026

Use our Contact us page and give your order number.

Refunds

All sales are final. If we cannot deliver your video, we refund it in full.

If you think your video has a problem, contact us within 7 days of delivery and we will look at it. Any remake or refund is at our choice. Refunds go back to your original payment method.

An unclaimed gift is not a failed delivery. Unclaimed gifts expire on the last claim date and are not refunded, except where the law requires.

Your legal rights

This policy does not affect rights that your local consumer law gives you and that we cannot limit (for example, in the UK, the EU or Australia).

Chargebacks

Please contact us before you ask your bank for a chargeback. We usually fix problems faster.