Terms of Service

Last updated: November 1, 2026

These terms are an agreement between you and NonZero LLC (formerly Compact Facts LLC) ("we", "us"), 502 W 7th St, Ste 100, Erie, PA 16502, USA, email help@santastoppedby.com, for use of SantaStoppedBy.com. By placing an order you agree to these terms, our Privacy Notice and our Refund Policy.

1. The service

We make a short personalized video with AI from your room photo and the first names you give. You get a link by email to watch and download it. Each video is unique, may contain visual imperfections, and may differ from our samples.

2. Orders

You must be 18 or older to order. The price and any taxes show at checkout. We may refuse, pause or cancel any order, for example if a photo or name is offensive or unlawful; if we cancel a paid order, we refund it. We may change prices or the service at any time; changes do not affect orders already paid.

3. Gift videos

You can buy a video as a gift for another person. We email them a link to claim it. They must claim it and give the photo and names by the last claim date shown at checkout. If they do not, the gift expires and is not refunded, except where the law requires. You confirm that you may give us their email address.

4. Your content

By uploading a photo and giving names, you confirm that you have the right to use them, and that they are not unlawful or offensive. You give us a license to use them to make, deliver and fix your video. You are responsible for the content you give us, and you agree to cover our costs from any claim about it.

5. Your use of the video

You may use and share the video for personal, non-commercial purposes. You may not sell it. Anyone with your link can watch the video. The link may expire 30 days after delivery; after that the video may be deleted and we cannot recover it. Download it to keep it.

6. Right to cancel (UK, EU and similar laws)

The video is digital content made for you. At checkout you ask us to start at once and you acknowledge that you lose your right to cancel once we start. This does not affect your rights if the video is faulty.

7. Liability

  • AS FAR AS THE LAW ALLOWS, WE PROVIDE THE SERVICE "AS IS", WITHOUT WARRANTIES OF ANY KIND.
  • As far as the law allows, our total liability for an order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses.
  • Nothing in these terms limits rights that the consumer law of your country does not allow us to limit (for example, the UK Consumer Rights Act 2015, EU consumer law, or the Australian Consumer Law).

8. Our site and content

Do not misuse, disrupt or copy the site or service. The site, brand and Santa content belong to us. We may change, suspend or stop the site or service at any time. If you send us ideas or feedback, we may use them freely.

We are not responsible for delays or failures caused by events outside our reasonable control (for example, outages at our AI, hosting or payment providers).

9. Changes

We may change these terms. The version on the site when you order applies to that order.

10. Law and disputes

These terms are governed by the law of Pennsylvania, USA. This does not remove protections that the consumer law of your home country gives you.

Before you bring any claim, contact us through our Contact us page and give us 30 days to resolve it.

If you live in the USA: any claim must be brought in the state or federal courts in Pennsylvania, or in a small claims court. You and we give up any right to a jury trial. You must bring any claim within one year after it arises.

If you live outside the USA: you may also bring a claim in the courts where you live, if your local law gives you that right.

11. General

If a court finds part of these terms invalid, the rest stays in effect. We may transfer these terms to a buyer of our business. These terms, the Privacy Notice and the Refund Policy are the whole agreement between you and us about the service. Nothing on our marketing pages adds a promise or warranty.

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